If an item is out of stock, do you automatically pick out another brand?

We try our best to ensure products are in stock when you place an online order. However, when you place your order, you will have the option to select to “Allow Substitutions” from your Cart. When you allow substitutions, our personal shoppers will select a similar item for you. If you choose not to “Allow Substitutions”, and the product requested is unavailable, you will not receive another product in its place.