![UnitedFamily_AllLogos.jpg]](https://3894598.hs-sites.com/hs-fs/hubfs/UnitedFamily_AllLogos.jpg?height=50&name=UnitedFamily_AllLogos.jpg)
Online Grocery Shopping
Questions about how to shop for groceries online? Start here!
How Online Grocery Shopping Works
- What are your hours?
- Do I need a Rewards account to shop online?
- If I already have a Rewards account, do I have to create another online shopping account?
- How many accounts can I have?
- How can I change my email address or other account information?
- Why are there fees for using Online Grocery Shopping?
- How does Online Grocery Shopping Work?
- How do I place an order?
Ordering
- Is there a minimum or a maximum limit to how much I can buy?
- I placed an order on Tuesday to pick up Wednesday, why didn’t I receive the prior weeks ad prices?
- Can I save an order in progress and come back to finish it later?
- How far in advance do I need to place my order?
- Can I change or cancel my order if I need to?
- What if there is an item I want that is not available on your site?
- If an item is out of stock, do you automatically pick out another brand?
- Can I add a note to my order?
- Can I place my order by calling the store?
- Is there an app available for order?
- How much does delivery cost?
- Do you charge a tip, or are they required?
- Can I use Rewards offers, digital coupons, and print coupons with my online order?
- How can I change my order from Delivery to Pickup?
- How can I convert my shopping list into a shopping cart?
- How can I change my store location?
- How can I switch my order from Pickup to Delivery?
- Are special promotional offers, such as 3/$11 sodas and Buy $20 get $5 off available online?
- If I order alcohol or tobacco, is it handled differently?
- How do I use promo codes?
- Can I use my Rewards points to redeem for free or discounted groceries?
- Substitution Policy
- Will I earn Rewards points for my online purchase?
- What is the fee for pickup?
- Can I reserve a delivery or pick up time slot?
- Can I place an order for friends and family who live in another town?
- Are all in-store products available to purchase online?
Delivery to your Home or Business
- Where can I get Delivery to my home or business?
- Can I schedule my delivery to an address different from my billing address?
- I have had an issue with my delivery. How do I get these resolved?
- How do I return an item?
- Will my groceries stay fresh or frozen while being delivered?
- Do I have to be at home to accept the delivery of my order?