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Online Cakes & Catering

Online Cakes & Catering

Questions about online cakes and catering? Start here!

About Ordering Cakes and Catering Online

How can I order my cake and party tray online?

How do I place an order in the app?

Do I need a Rewards account to shop online?

If I already have a Rewards account, do I have to create another online shopping account?

What are your hours?

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Ordering

Can I order custom cakes and party trays from any store?

Can I add a note to the cake decorator?

Will I earn Rewards points for my online purchase?

Can I use Rewards offers, digital deals, and print coupons with my online order?

How can I change my email address or other account information?

How will I know when my order is ready?

What if I can’t pick up my order on time?

How do the pickup time slots work? When will my order be ready?

Can I get an online order delivered?

Is there a fee for ordering a cake or party tray online?

I’m ordering a cake. Are there limitations on the messages I can add to my cake?

What if there is an item I want that is not available on your site?

Can I change or cancel my order if I need to?

How far in advance do I need to place my order?

Can I start an order and come back to finish it later?

Can I reserve a time slot?

Are all in-store products available to purchase online?

Is there a minimum or a maximum limit to how much I can buy?

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Payments and Refunds

Can I get a refund on my order?

Can I use gift cards to pay for my purchases?

When is my credit card charged?

What forms of payment are accepted?

When do I pay for my order?

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Gift Card Ordering

Can the gift cards purchased online be used for online orders?

Can I purchase gift cards online?