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Online Grocery Shopping

Online Grocery Shopping

Questions about how to shop for groceries online? Start here!

How Online Grocery Shopping Works

How does Online Grocery Shopping Work?

How do I place an order?

Why are there fees for using Online Grocery Shopping?

How can I change my email address or other account information?

How many accounts can I have?

If I already have a Rewards account, do I have to create another online shopping account?

Do I need a Rewards account to shop online?

What are your hours?

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Ordering

Can I use my Rewards points to redeem for free or discounted groceries?

How do I use promo codes?

If I order alcohol or tobacco, is it handled differently?

Are special promotional offers, such as 3/$11 sodas and Buy $20 get $5 off available online?

How can I convert my shopping list into a shopping cart?

How can I change my store location?

How can I switch my order from Pickup to Delivery?

How can I change my order from Delivery to Pickup?

Substitution Policy

Can I use Rewards offers, digital coupons, and print coupons with my online order?

Will I earn Rewards points for my online purchase?

What is the fee for pickup?

Do you charge a tip or are they required?

How much does delivery cost?

Is there an app available for order?

Can I place my order by calling the store?

Can I add a note to my order?

If an item is out of stock, do you automatically pick out another brand?

What if there is an item I want that is not available on your site?

Can I change or cancel my order if I need to?

How far in advance do I need to place my order?

Can I save an order in progress and come back to finish it later?

Can I reserve a delivery or pick up time slot?

Can I place an order for friends and family who live in another town?

Are all in-store products available to purchase online?

Is there a minimum or a maximum limit to how much I can buy?

I placed an order on Tuesday to pick up Wednesday, why didn’t I receive the prior weeks ad prices?

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Delivery to your Home or Business

I have had an issue with my delivery. How do I get these resolved?

How do I return an item?

Will my groceries stay fresh or frozen while being delivered?

Can I schedule my delivery to an address different than my billing address?

Do I have to be at home to accept the delivery of my order?

Where can I get Delivery to my home or business?

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StreetSide Pickup

What if I can’t pick up my order on time?

How do the pickup time slots work? When will my order be ready?

How do I pick up my StreetSide order?

Payments and Refunds

What forms of payment are accepted?

How can I remove a payment method?

How can I add a payment method?

The Company’s Satisfaction Guarantee

What is the online shopping refund policy?

Can I use gift cards to pay for my purchases?

When is my credit card charged?

When do I pay for my order?

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